Shipping and Returns Policy

We ship to any address within the continental United States for FREE.

Delivery Time

When you place an order with EdenPURE, your delivery date will be based on the availability of your items.

Do you have questions about your order?

Our Customer Service department is available to give you answers through several methods:

Email:

custserv@edenpure.com

For all e-mail correspondence, please include your name, complete billing address and telephone number.

Phone: 1-800-219-8458

Customer Service Hours:

Sunday: CLOSED
Monday-Friday: 8:00 AM - 10:00 PM
Saturday: 8:00 AM - 6:00 PM

Returns:

60-day Satisfaction Guarantee. For the first 60 days after your purchase, if you're not happy for any reason with what you bought, simply return it to us with your Proof of Purchase. We will send you a complete refund of the purchase price or replacement product, whichever you prefer. One year Parts and Labor guarantee. There are no questions, or strings attached.

We offer a 365-day guarantee against defects with the product.

*The EdenPURE® GEN3 Quartz Infrared Portable Heater, Signature and Personal Heater have a 3-year Manufacturer’s Warranty. The EdenPURE® US1000 and GEN4 Heaters have a 5-year Manufacturer’s Warranty.

We always use encryption technology that is standard in the industry when receiving and transferring consumer information exchanged with our sites.

Your furnace heats the whole house — even though you may only be "living" in just a few rooms this winter.

Result:

You channel warmth to unoccupied rooms — and that costs you money.

Today, it pays to be smarter. And EdenPURE helps you do it. Here's how:

Get an EdenPURE portable heater. Close the duct vents and doors leading to the unused rooms, and dial down your furnace... even as low as 50 degrees! That saves money right away.

But an EdenPURE heater helps you save even more by heating the objects in a room. They absorb the warmth and act like a heat bank.

Bottom line:

You spend a lot less money to heat your home.