Shipping and Returns Policy

We ship to any address within the continental United States for FREE.

Delivery Time

When you place an order with EdenPURE, your delivery date will be based on the availability of your items.

Do you have questions about your order?

Our Customer Service department is available to give you answers through several methods:


For all e-mail correspondence, please include your name, complete billing address and telephone number.

Phone: 1-800-219-8458

Customer Service Hours:

Sunday: CLOSED
Monday-Friday: 8:00 AM - 10:00 PM
Saturday: 8:00 AM - 6:00 PM


60-day Satisfaction Guarantee. For the first 60 days after your purchase, if you're not happy for any reason with what you bought, simply return it to us with your Proof of Purchase. We will send you a complete refund of the purchase price or replacement product, whichever you prefer. One year Parts and Labor guarantee. There are no questions, or strings attached.

*The EdenPURE® GEN3 Quartz Infrared Portable Heater, Signature and Personal Heater have a 3-year Manufacturer's Warranty. The EdenPURE® GEN4 Heater has a 5-year Manufacturer's Warranty.

We always use encryption technology that is standard in the industry when receiving and transferring consumer information exchanged with our sites.