Heater FAQ

Yes. If at any time during the warranty period your elements go out, we will replace them providing you submit a service request form. After the warranty period has expired you will need to contact an independent service center for your parts/service needs.

When the heater is set on the auto mode and the room temperature has reached the desired temperature or the room temperature is warmer than the preset temperature the unit will stop heating (both the fan motor and the bulbs will shut down). Most of our heaters are designed with this feature to detect the room temperature every few minutes. This feature works by having the fan run for less than 30 seconds every few minutes. The purpose is to draw air from the room over the thermostat sensor which results in more accurate temperature readings.

Make sure the power source is good. Plug in a lamp to see if it works correctly.

 

Make sure the front power switch/button is set to the “ON” position.

 

Unplug the power for 30 minutes. Plug the power back in and try operating the heater again. This will reset the internal sensors.

 

Some heater models are designed to be operated in temperatures less than 75 degrees Fahrenheit. The heater will not operate when the temperature is too high. Test the heater in a room that is below 75 degrees Fahrenheit.

 

Bring the heater inside to warm up for at least one hour before operating if it has been stored in a freezing or near freezing environment.

 

Make sure the filter is clean.

 

Remember, it will take a few minutes for the heater to warm up. The fan will start to blow after the heater has warmed up.

Try placing the heater on an interior wall.

 

Are you operating the heater in conjunction with your furnace? Remember the heater is designed for supplemental zone heating.

 

What type of floor is the heater on? Cement, tile and other similar floor types are porous surfaces that can absorb a lot more heat. This will increase the time needed to heat the room.

 

Is the room well insulated? A room with little insulation or many windows will not retain the heat as efficiently.

Please refer to your owners manual for warranty details.

 

Note: Some distributors offer their own return and/or warranty policy that might differ from the manufacturer’s warranty and return policy. Resource Partners is not responsible for any extension of the warranty that was provided by the distributor.

The power light will come on automatically when the unit is plugged in. Once the power button is pressed the temperature level light bar will illuminate.

Most models are equipped with a washable lifetime filter which is easy to clean. The manufacturer recommends the filter be cleaned regularlly as needed. To do this, follow these steps:

 

Remove your filter.

 

Vacuum your filter.

 

Rinse the filter in a sink with warm water. Do not use a high pressure water source or use any detergents.

 

Your filter must be dry before re-installing. Do not use any devise to dry the filter such as a hair dryer.

Make sure the rear intake is not blocked and that the filter is clean. Follow the filter maintenance procedure as listed in your owners manual.

A similar model has been tested by an independent lab in a home environment and determined to use up to 1.5 kilowatts per hour in Full Power Mode and up to 1.0 kilowatt per hour in Energy Savings Mode.

This is usually when the cord is plugged into a loose fitting receptacle. It can also be caused by overloading the circuit with more appliances than recommended, using an unapproved extension cord, plug adaptor or power strip.

NO. It is designed to plug directly into a grounded 110 volt 15 amp or higher circuit receptacle.

ABS is a heat resistant copolymer (Acrylonitrile Butadiene Styrene).

Make sure the front power switch/button is set to the “OFF” position.

 

Remember, the fan will continue to run until the heat chambers have cooled down. After a few minutes the fan will shut off automatically.

 

Unplug the power for 30 minutes. Plug the power back in and try operating the heater again. This will reset the internal sensors.

It is not recommended to move any portable heater while it is operating. We recommend moving the heater once the fan has completely turned off.

Yes, but keep in mind that rooms with little insulation will not retain the heat as efficiently. Bare concrete floors, which act as a heat sink with any type of heating will absorb some of the heat. Placing the heater a few feet above the floor will allow for more efficient heating.

Unpackage heater. Cut open tape area, fold back flaps and gently turn entire box upside down. Lift box from styrofoam packing. Remove styrofoam, turn upright. We recommend keeping the packaging for off season storage and any transporting needs.

 

Find a level and unobstructed location to place the unpackaged heater.

 

Plug the power cord directly into an unused grounded110 volt 15 amp or higher circuit receptacle. Insert 2 "AA" batteries into the battery compartment on the remote control.

 

Push the "power" button located on the front of the heater or the remote control to turn the heater on. Set the Mode Key to "Auto". Adjust the "temp up" and "temp down" buttons until the desired temperature is reached. Once the desired temperature is reached the heater will cycle on and off to maintain the room temperature. When the GEN3 is set on the "Auto" mode and cycling off and on, it has been equiped with an Energy Savings feature. The unit will run on full power until it gets to within 2 degrees of the desired temperature. At this point it will augomatically go into an energy savings mode which shuts down 2 of the heater elements and lowers the fan speed. Not only will this save energy, it also keeps the room temperature closer to the desired temperature. If the room temperature should fall below 2 degrees of the desired temperature, the unit will reuturn to the full power mode until the desired temperature is reached.

 

Switch the Mode Key to "High" in order to have the heater stay on high heater and not cycle on and off.

 

To turn the heater off, press the "Power" button, the fan will continue to run until all of the heat has been expelled and will then turn off.

 

The heater is equipped with a temperature limiting control contained inside the unit. If the heater stops working, shut the power off and let the unit cool down. Turn the power back on and resume use.

Avoid the use of extension cords because the extension cord may overheat and cause a risk of fire, however if you have to use an extension cord, the cord shall be no. 14awg minimum size and rated not less than 1875 watts. The extension cord shall be a 3 wire cord with a grounding type cord and plug connector.

 

Yes, but keep in mind that rooms with little insulation will not retain the heat as efficiently.

When the unit is set on the "Auto" mode and cycling off and on, it has been equipped with and Energy Savings feature. The unit will run on full power until it gets to within 2 degrees of the desired temperature. At this point it will automatically go into an energy savings mode which cuts the power consumption by approximately 33% and lowers the fan speed. Not only will this save energy, it also keeps the room temperature closer to the desired temperature. If the room temperature should fall below 2 degrees of the desired temperature, the unit will return to the full power mode until the desired temperature is reached again.

Yes, a small amount of negative ions.

Generally, it takes less than an hour. Please remember that with any type of heating process there are many variables: size of the room, how well the room is insulated, how many door/windows, how much bare concrete (which acts as a heat sink with any type of heating), the opening and closing of an exterior door, etc…

It is not recommended due to the moisture that is in a bathroom. (The only heater rated to do this is the EdenPURE Bathroom Heater)

NO. If you don’t have a grounded outlet, contact a licensed electrician in your area for advice. Removing or altering any part of the heater will void the warranty.

The blower fan will continue to run until the proprietary heat chambers have cooled down. After a few minutes the fan will shut off automatically.

Yes, but you should make sure they are not on the same circuit. Each heater and appliance should be on its own circuit.

Yes. Keep in mind that heating will vary based on how open your floor plan is and the sizes of the rooms involved. We have heard back from many customers stating that with the help of ceiling fans they have been able to heat multiple rooms simultaneously by placing the unit in a central room. Our suggestion is to just give it a try to see if it works for you.

Yes, but it will take a little longer to heat the room initially. Once the room has reached the desired temperature the heater will cycle on and off accordingly.

Zone heating is about focusing heat where people spend the most time. After all, there is no point to heating multiple rooms to 68+ degrees when they are not in use.

Yes, as long as they are not on the same circuit. Zone heaters are considered to be an appliance. You should not run more than one larger appliance on a single circuit breaker. Your freezer, refrigerator, microwave oven, washing machine, dryer, and other such appliances should not share a circuit breaker.

When the heater is not going to be used for an extended period of time, please do the following:

 

Unplug heater.

 

Wind up electrical cord so as to keep it off of the ground.

 

Cover the heater to prevent dust from accumulating on filter or internally.

 

Store the heater in a dry, low dust environment.

The heater was not designed to be used in a high dust construction environment. Using the heater for this purpose will void your warranty.

ORDER BY PHONE: 800-839-0981
ORDER BY PHONE: 800-635-8964