Shipping and Returns

EdenPURE.com Shipping and Return Policies

We ship to any address within the United States of America.

EdenPURE® Products:

Shipping and Handling is FREE for any order over $49. However, shipping charges do apply to orders being delivered to Hawaii and Alaska.

Partner Product Offers (found here):

Shipping and Handling is changed and based on your delivery address. Shipping and handling charges are calculated at checkout.

Processing and Delivery Time:

When you place an order with EdenPURE®, your delivery date will be based on the availability of your items. All orders are processed and billed immediately. We make every effort to ship your order as soon as the next business day, but should the delay exceed 3 weeks, you will be notified. Some products have delayed fulfillment as noted on the product page.


Do you have questions about your order? Our Customer Service department is available to give you answers through several methods:

Email: custserv@edenpure.com

For all email correspondence, please include your name, complete billing address and telephone number.

Phone: 1-800-225-6595

Customer Service Hours:

Monday - Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday - Sunday: CLOSED


EdenPURE® Parts Returns:

We ask that you choose your part carefully.  All sales are final for part purchases.  Parts are non-returnable, non-refundable and cannot be exchanged.  The product displayed may vary slightly from the product you currently have and/or the one you will receive.  Certain product models might require slight alterations to accommodate the part.

We encourage you to be sure you are selecting the correct part for your model.  If you have any doubt, please contact EdenPURE® Customer Service before making your Part purchase.

EdenPURE® Product Returns:

Satisfaction Guarantee. If you're not happy for any reason with what you bought, simply return it to us with your Proof of Purchase. We will send you a complete refund of the purchase price or replacement product, whichever you prefer. Timeframe of guarantee differs by product. Regrettably, we are unable to honor refund requests after guarantee has ended.

Partner Product Returns (products found here):

We ask that you thoroughly review the return policy of each Partner Offer Product before making your purchase decision. The Partner Policy is located on each Partner Product page. EdenPURE is not responsible for misunderstanding, misreading or lack of customer knowledge as it pertains to Partner Product Offerings.

Some Partner Products have restocking and return shipping fees. These fees will be deducted from your refund.


We always use encryption technology that is standard in the industry when receiving and transferring consumer information exchanged with our sites.

ORDER BY PHONE: 800-360-1070