Shipping and Returns

EdenPURE Shipping and Returns Policy

We ship to any address within the continental United States.

 

Delivery Time:

When you place an order with EdenPURE, your delivery date will be based on the availability of your items.
Do you have questions about your order? Our Customer Service department is available to give you answers through several methods:
Email: custserv@edenpure.com

For all email correspondence, please include your name, complete billing address and telephone number.
Phone: 1-800-225-6595

 

Customer Service Hours:

Monday - Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday - Sunday: CLOSED

EdenPURE Parts Returns:

We ask that you choose your part carefully.  All sales are final for part purchases.  Parts are non-returnable, non-refundable and cannot be exchanged.  The product displayed may vary slightly from the product you currently have and/or the one you will receive.  Certain product models might require slight alterations to accommodate the part.

We encourage you to be sure you are selecting the correct part for your model.  If you have any doubt, please contact EdenPURE Customer Service before making your Part purchase.

EdenPURE Product Returns:

Satisfaction Guarantee. If you're not happy for any reason with what you bought, simply return it to us with your Proof of Purchase. We will send you a complete refund of the purchase price or replacement product, whichever you prefer. Timeframe of guarantee differs by product. Regrettably, we are unable to honor refund requests after guarantee has ended.

We always use encryption technology that is standard in the industry when receiving and transferring consumer information exchanged with our sites.

ORDER BY PHONE: 800-839-0981
ORDER BY PHONE: 800-635-8964