Privacy Policy

EdenPURE® Privacy Policy

At EdenPURE®, we are committed to safeguarding all consumer information. Because your privacy is important to us, we have developed this Privacy Policy to share with you how we protect the information that we collect from consumers. We invite you to continue reading to learn more about our information use practices and to learn how you can limit information about you that we may share with our affiliated companies and divisions and with unaffiliated third parties. If after you finish reading our Privacy Policy, you wish to limit information about you that we may share with other members of the EdenPURE® family of companies or unaffiliated third parties, you will not learn about all of the opportunities that may be available to you.

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.edenpure.com or any EdenPURE®-controlled website (the “Site”).

 

PERSONAL INFORMATION WE COLLECT

We collect the domain name and e-mail address of visitors to our web pages, when possible, the e-mail address of those who communicate with us via e-mail, aggregate information on what web pages consumers visit and information volunteered by visitors such as survey information and/or web site registrations. We use this information to improve the content of our web pages, to customize the content and/or layout of our pages for individual visitors, to notify consumers about updates to our web pages, to contact consumers for marketing purposes and to share the same information with unaffiliated third parties so that they may provide future offers for interesting products and services for you. We always use encryption technology that is standard in the industry when receiving and transferring consumer information exchanged with our sites.

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

 

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

Additionally when you make a purchase, attempt to make a purchase through any of our Sites or enter any information on our Sites, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal identifiers, AmazonPay identifiers, ApplePay identifiers, etc), email address, and phone number (including mobile phone numbers).  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services through Direct Mail, email, social media, SMS texting, etc.;

At times, this information is compiled and sent to a data modeling agency to append additional attributes to your buyer file for use it targeted advertising through Direct Mail, email, social media, SMS texting, etc.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Device Information is used for retargeting efforts as well as an additional ad targeting method.

 

SHARING YOUR PERSONAL INFORMATION

 

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising by:

    FACEBOOK - https://www.facebook.com/settings/?tab=ads

    GOOGLE - https://www.google.com/settings/ads/anonymous

    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

    TWITTER – https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads

    INSTAGRAM – https://help.instagram.com/196883487377501

    ADROLL – https://app.adroll.com/optout

    TABOOLA – https://www.taboola.com/privacy-policy#user-choices-and-optout

    NATIVEADS – https://nativeads.com/privacy-policy.php

    AMAZON DSP – https://www.amazon.com/adprefs

    CONNEXITY – https://connexity.com/opt-out/

 

You can unsubscribe from EdenPURE® email campaigns by following the Unsubscribe Link on the footer of the email.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.  For your location, opt-out at: http://www.youronlinechoices.com/

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

CALIFORNIA RESIDENTS

If you are a California resident, beginning Jan 2020, you have the right to access personal information we hold about you and to ask that your personal information collected by us from you be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

EUROPEAN RESIDENTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

If you do not want to receive periodic direct mailings, e-mails, texts and/or telephone calls from either EdenPURE® and its affiliated companies and divisions OR unaffiliated third parties, please let us know whether you are declining to accept just opportunities from unaffiliated third parties or from EdenPURE® and its affiliated companies and divisions as well. If you are not specific, we will conclude that you are only requesting that your information not be shared with unaffiliated third parties and we will continue to provide you with information about the affordable, quality products and services offered by EdenPURE® and its affiliated companies and divisions. You can notify us by writing or email us directly using the “Contact Us” information below

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at custserv@edenpure.com or by mail using the details provided below:

Online Marketing Preferences, 7800 Whipple Ave, North Canton, OH, 44720, United States

SECURE TRANSACTION POLICY

OUR GUARANTEE

You never have to worry about credit card safety when you are shopping at our site. We guarantee that each purchase is protected by our secured server. If fraudulent charges ever occur, rest assured you will not have to pay for them.

We have employed the latest technology to keep your personal information safe. All your information is kept encrypted using a secure server for maximum security. Your credit card and personal information about your order remains unreadable as it travels through our system. And to add even more safety, once we receive your credit card information, it is stored in an area that is not accessible from the Internet.

If You'd Rather Order by Phone...

Please call 1-800-839-0981 to ensure that you speak with a dedicated EdenPURE representative. We accept orders via phone during specified hours (holiday hours may vary):

Monday - Friday: 7:00 AM to 10:00 PM (EST), subject to change
Saturday: 9:00 AM to 9:00 PM
Sunday: 9:00 AM to 7:00 PM.

 

Please have a copy of your email/and or shopping cart page handy! You will need to provide information from your email/and or shopping cart page in order to complete your purchase.

ORDER BY PHONE: 800-839-0981
ORDER BY PHONE: 800-635-8964