First, verify the rear master power switch is turned ON. Next, make sure the heater is plugged directly into a properly grounded wall outlet and that the protection bracket has been installed correctly. Also check your home's circuit breaker or fuse. For safety, the heater should not be used with extension cords or power strips.
Why is my heater showing an E1 error?
An E1 error indicates the heater's overheat protection has activated. Turn the heater off and allow it to cool for at least 15 minutes. Check that nothing is blocking the air openings and that all required clearances are being maintained before restarting the heater. If the error continues after following these steps, contact Customer Service.
Why did my heater suddenly shut off?
The heater may have activated one of its built-in safety features. Verify it has not tipped beyond approximately 45 degrees, ensure the air openings are not blocked, and allow the heater to cool if it has been operating for an extended period. Once the issue is corrected, the heater can usually be restarted normally.
Why doesn't the heater seem as warm outdoors?
The All Season Heater uses radiant infrared heat, which warms people and nearby objects instead of the surrounding air. Wind and greater distances can reduce the warmth you feel. For the best performance outdoors, place the heater close to your seating area and out of direct wind whenever possible.
My remote control isn't working. What should I check?
Start by installing two fresh AAA batteries, making sure they're inserted with the correct polarity. Confirm the rear master power switch on the heater is turned on, and point the remote directly toward the control panel. If the remote has been exposed to moisture or still doesn't operate the heater, it may need replacement.
Is smoke or an odor normal the first time I use the heater?
Yes. A small amount of smoke or odor during the first few uses is normal as harmless manufacturing residues burn off the heating element. This should disappear quickly. If you notice a persistent burning smell or visible damage, discontinue use and contact Customer Service.
Can I use an extension cord or power strip?
For the safest and best performance, plug the heater directly into a properly grounded wall outlet. Extension cords and power strips can overheat and may reduce heater performance. If an extension cord must be used temporarily, it should be a heavy-duty cord properly rated for a 1,500-watt appliance.
How do I clean and store the All Season Heater?
Always unplug the heater and allow it to cool completely before cleaning. Wipe the exterior with a soft, damp cloth and use mild detergent if needed. Never spray the heater with a hose or immerse it in water. When the heating season is over, store it in a cool, dry location, preferably in its original carton, and remove the batteries from the remote.
Can I use the heater in the rain?
The All Season Heater is IP55-rated, meaning it is designed to withstand limited exposure to dust and water spray. However, it should not be operated in standing water or where electrical safety could be compromised. For the longest life, store the heater indoors or in a dry location when it is not in use.
Choosing a selection results in a full page refresh.
