Can I sleep while using the TotalRELIEF Heating Pad?
No. The TotalRELIEF Heating Pad should not be used while sleeping. Always use the heating pad while awake and able to monitor the heat and your comfort.
How do I clean my TotalRELIEF Heating Pad?
Unplug the heating pad before cleaning. The removable cover can be machine washed. Wipe the heating pad itself with a damp cloth and mild soap. Never immerse the heating pad or controller in water, and allow everything to dry completely before use.
How long should I use the TotalRELIEF Heating Pad?
Begin with approximately 20 minutes and gradually increase the length of your sessions as comfortable. For longer sessions, lower the temperature to a comfortable setting.
Can I wrap the TotalRELIEF Heating Pad around my knees, shoulders or other joints?
Yes. The TotalRELIEF has a flexible design that allows it to conform around many areas of the body and joints. Avoid sharply folding or creasing the heating pad.
What should I do if my TotalRELIEF Heating Pad will not turn on?
Make sure the wall outlet is working and verify that the 5-pin controller connection is securely connected. Then press and hold the Power button to turn the heating pad on.
Why did my TotalRELIEF Heating Pad shut off?
Check the timer setting. The TotalRELIEF has an adjustable automatic shutoff timer and will turn off when the selected time has expired.
Why is the display on my TotalRELIEF controller blinking?
A blinking display is normal. The display may blink while the heating pad is warming to the selected temperature or maintaining that temperature.
Which side of the TotalRELIEF Heating Pad should face my body?
Use the jade stone side toward your body. A folded towel should be placed between your skin and the stones during use.
Why does my TotalRELIEF Heating Pad only feel warm instead of very hot?
This is normal. Far infrared technology is designed to warm your body rather than simply heating the surrounding air or creating intense surface heat. The warmth may feel gentler than a traditional heating pad even though the pad is operating properly.
Why isn't my TotalRELIEF Heating Pad getting hot right away?
The TotalRELIEF uses far infrared heat, which warms gradually. Allow approximately 10 minutes for the gemstones to reach operating temperature. Also make sure the temperature is set to your desired level and the jade stone side is facing your body.
Choosing a selection results in a full page refresh.
