EdenPURE UV IcePRO Parts & Support

If you notice leaking, make sure the drain plug is securely installed and the reservoir has not been filled above the MAX line. Normal operating sounds are expected, but grinding or scraping noises should be reported to EdenPURE Customer Service for assistance.

For the freshest ice, change the water approximately every 24 hours during regular use. Clean the reservoir, evaporator, ice basket, scoop and filter regularly. After cleaning, discard the first two batches of ice before normal use.

With water in the reservoir, press and hold the ON/OFF button for approximately 3 seconds to start the automatic self-cleaning cycle. For regular use, run the self-cleaning cycle about once a month and continue to clean the reservoir, evaporator, basket, scoop and filter as needed.

Large cubes may occasionally stick together depending on room and water temperature. Try selecting the Small ice setting and using colder drinking water to help the cubes separate more easily.

The UV IcePRO™ is an ice maker, not a freezer, so finished ice will gradually melt if it remains in the basket. Melted water returns to the reservoir and is automatically recycled to make more ice. For longer storage, transfer finished ice to your freezer.

Make sure there is enough water in the reservoir and that the unit has adequate ventilation. The room temperature should be below 90°F and the water temperature should be between 46°F and 95°F. Allow at least 6 inches of clearance around the machine for proper airflow.

Remove ice from the basket. Once enough ice has been removed, the UV IcePRO™ will automatically resume making ice. If the ICE FULL light is blinking, check for ice blocking or jamming the ice shovel, remove the obstruction and restart the unit.

Make sure the power cord is securely plugged directly into a working wall outlet and press the ON/OFF button. If the unit was recently transported or tilted, allow it to stand upright for at least 2 hours before turning it on.

Add clean drinking water to the reservoir without filling above the MAX line. If the ADD WATER light remains on after refilling, check and clean the water filter if necessary, then restart the unit using the ON/OFF button.